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ROLE: Operations Manager
HOURS: Monday to Friday, 9:00am - 5:00pm (depending on site/ client meetings)
LOCATION: Mobile role, Northampton, Coventry, Leicester
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're seeking a motivated and organised Operations Manager to deliver excellent service standards while ensuring SLA agreements and adherence to cleaning specifications for various sites and teams.
Role Responsibilities
Being the Front-line Management's key point of contract for clients and Senior management
Ensure the Cleaning Operation team meets and exceeds cleaning expectations,
Line manage an Operational team including Service Support managers,
Build and develop effective working relationships with Clients, Stakeholders and Mitie employees
Develop annual account plans to reduce overspends and maximise profitability,
Attend regular meetings with Clients as required,
Confident communicator, actioning and investigating grievances and escalations,
Report on missed cleaning stats to show improvements and challenges,
What We Are Looking For
Demonstrate knowledge & understanding of Health, Safety, Environment and Quality systems,
Strong communication and people management skills,
Proficient user of Microsoft Office packages, including use of Excel spreadsheets and reports,
Client and Stakeholder management,
IOSH, NEBOSH qualifications are highly desirable,
Essential for applicants to hold a valid driving licence,
There's a place for you at Mitie, join us today
#FMH
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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