In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross‑functional teams and provide excellent guidance and support.
Closing Date: July 14th 2026
Job Title: IT Support Analyst
Location: Burton-upon-Trent, DE14 2SY
Salary: £28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out‑of‑hours work. This typically applies to one week in every three.
Closing Date: 14/07/2026
In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross‑functional teams and providing excellent guidance and support.
Qualifications You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification – both desirable but not essential.
Experience You will have 1st and 2nd line service desk, windows server and desktop experience, prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and active directory.
Communication Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with work colleagues and our customers and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.
People & Self Development You will have the ability to work effectively as part of a team, or work on your own initiative, be organised and be able to handle difficult situations. We would like to see you grow and progress within a growing company.
We’ll support your development journey, help you grow you and offer:
We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!
If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.