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1st Line Support Technician, basingstoke
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Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
I am currently working with a brilliant established legal firm in central London who are looking for an passionate and euthanistic '1st Line Support Technician' to join their team on a permanent basis.
The Successful Candidate must have at least 1 years experience working as a Support Technician for a Law Firm.
Location: Central London (Hybrid - rotating schedule - 2 days in the office one week, followed by 3 days the next week)
Start: ASAP
Responsibilities:
* Provide tech support for hardware, software, and peripherals.
* Log support calls, document outcomes, and update users.
* Resolve calls promptly and within SLA targets.
* Redirect/escalate support requests as needed.
* Offer professional and rapid user support.
* Liaise with colleagues for continuity.
* Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards).
* Manage user accounts (email, systems) and maintain security.
* Complete daily checks and report/resolve issues.
* Ensure functional and maintained meeting rooms.
* Maintain manual backup files.
* Periodically review processes with the IT Manager.
* Adhere to policies and procedures.
ESSENTIAL
* IP/law firm experience
* Windows 10: 1 year
* Office 365 – 1 year (inc Teams)
* Microsoft Edge
* Exchange 365
* Experience in IT helpdesk procedures and processes
* Understanding of Anti-virus / SPAM / Malware
* Outlook 365 – Online: 1 year
* Service Desk and End Point Central
* PC / laptop hardware components and build process
* Remote and on prem support
* Basic AD tasks (add users, group changes)
* Printer / scanner knowledge
If you are interested then please Apply!
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