Salary: £30,000 - 30,000 per year Requirements:
* Experience as a Laptop/Desktop Hardware Support Engineer.
* Previous service delivery experience, preferably in a multi-vendor environment.
* Strong communication, analytical, and customer service skills.
* High attention to detail, particularly when recording asset and incident data.
* Familiarity with ITSM/ITIL frameworks is a plus (experience with service and asset management tools is beneficial but not essential).
Responsibilities:
* Diagnosing and repairing faults on workstations, thin clients, printers, and desktop equipment.
* Sourcing and replacing hardware components as required.
* Installing, configuring, and relocating desktop equipment.
* Building and configuring workstations, including network port reconfigurations.
* Preparing and building laptops and other mobile devices to meet customer specifications.
* Encrypting, repairing, and re-accrediting laptops.
* Ensuring compliance with security protocols, including software encryption and system lockdown.
* Updating asset management records and maintaining audit trails.
* Handling incident management and request fulfilment using a Service Management toolset.
Technologies:
* Hardware
* Support
* ITIL
* Mobile
* Network
* Security
More:
We invite you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you will provide essential hardware support to a prestigious government client, engaging in hands-on break/fix activities and IMAC tasks (Installs, Moves, Additions, Changes), along with managing system builds, repairs, and laptop support. This position requires you to work onsite five days a week and to be eligible for DV (Developed Vetting) clearance.
We offer great career progression opportunities and benefits, including 25 days of annual leave with the option to buy additional days, a health cash plan, life assurance, pension, and a generous flexible benefits fund.
Although this role is advertised as full-time, we understand the importance of work/life balance and are open to discussing flexible working arrangements.
At Sopra Steria, we design, develop, and deploy digital solutions for Central Government clients, making a real impact on national security. Our culture emphasizes valuing and supporting employees, while also embracing diversity as a source of creativity and innovation. We are committed to equality of opportunity for all and welcome applications from individuals with diverse backgrounds and identities. Should you require any adjustments during the recruitment process, please let us know, as we are committed to supporting candidates with disabilities and ensuring a smooth application experience.
last updated 34 week of 2025