Overview
We’re on the lookout for someone enthusiastic to join our IT Branch Systems team at Booker. If you’re great with technology and enjoy helping people, this could be the role for you. Day to day, you’ll be supporting our Business Centres by keeping IT systems running smoothly. That means spotting and solving any issues with our branch software or hardware, so colleagues can get on with their work and our customers stay happy. You’ll need a good general knowledge of IT, an interest in tech support, and strong communication skills – being able to explain things clearly is just as important as fixing them. The role is mainly Monday to Friday during office hours, but now and then you might need to help out at weekends or take part in our on-call rota when needed.
Responsibilities
* Providing support to your IS Manager.
* Maintain and manage relevant documentation.
* Ensure that the Technical Support call queue is kept within a manageable size.
* Ensure all documentation, including asset register is kept updated in conjunction with other teams and 3 rd party provider
Qualifications / Requirements
* Previous experience in an IT Support role is beneficial but not essential if the candidate can show a willingness to learn and develop
* Good understanding of Retail IT hardware and software.
* An understanding of MIDAS (Booker’s stock and sales system) is an advantage but not compulsory.
Working pattern
The role is primarily Monday to Friday during office hours, with occasional weekend work or on-call rotations as needed.
What’s in it for you? Benefits
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months service, Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day.
* 10% off pay monthly & SIM only deals with Tesco Mobile and other year-round deals.
* Up to 30% off car, pet and home insurance at Tesco bank. Terms apply.
* Free eye test and discounts on glasses and contact lenses.
* 50% off health checks at Tesco Pharmacy.
* Discounted RAC breakdown cover rates.
* Access to discounted deals and a cycle to work scheme.
* Save As You Earn share scheme eligibility after 3 months.
* Retirement savings plan (pension) with Booker-matching contributions.
* Life Assurance – cover up to three times annual pay.
* Health and Wellbeing support and 24/7 Employee Assistance Programme and Virtual GP.
* Holiday package.
About Booker
Booker is the UK's leading food & drink wholesaler serving independent retailers, caterers and small businesses. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, and six support centre locations across the UK. We’re committed to diversity, equity and inclusion and providing an accessible recruitment process. We support flexible working and aim to accommodate individual needs.
We’re proud that Booker is a Disability Confident Committed employer. For accessibility support, please contact recruitment@bookergroup.com.
Please note: We may close applications earlier than the advertised end date depending on volumes. Some roles may require working before 6:15 am or after 9:45 pm or involve warehouse areas and driving roles.
For more information about us please visit www.bookergroupjobs.co.uk
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