Overview
Health Care Assistant (GP Practice) role at NHS in East Manchester. We are a 5‑partner practice with a friendly, well‑established team. We use EMIS Web and support a diverse, multi‑ethnic population.
Responsibilities
* Provide friendly and efficient service to patients and visitors, in person and over the telephone.
* Perform clinical and administrative duties to support the practice nurse(s) and doctors, enabling more time for patient assessment and management.
* Report changes in patient care to the nursing/medical team and maintain written records.
* Raise safeguarding concerns to the GP or safeguarding lead and update records as required.
* Explain clinical procedures to patients according to guidelines/protocols.
* Obtain information with discretion when assessing urgency of requests.
* Provide phlebotomy service (training available; qualification desirable).
* Deliver lifestyle advice and arrange follow‑ups as appropriate.
* Take routine measurements and assist with tasks such as urine testing, blood pressure, temperature, pulse, peak flow (Asthma), ECGs, baby clinic administration and new patient health checks.
* Maintain confidentiality at all times and ensure data protection compliance.
* Manage drug fridges (temperature, expiry dates) and order supplies as directed.
* Keep clinical rooms clean and ready for use; perform general office duties and clerical tasks as required.
* Administer recall systems for chronic disease management and immunisations; coordinate appointments and follow ups.
* Ensure health promotion materials are available; attend relevant meetings and training as required; work as part of a developing team.
* Record all interactions with patients and operate within health, safety and data protection legislation.
Qualifications
* GCSEs (A–C) in English and Maths.
* NVQ Level 2 in Health and Social Care.
* Phlebotomy qualification (or willing to train).
* Computer skills (Word/Excel).
* Driving Licence.
About Us
Mount Road Surgery, 110 Mount Road, Gorton, Manchester M18 7BQ. A five‑partner practice with a friendly team of Doctors, Nurses, Receptionists and Admin staff. We are committed to high‑quality service for a diverse local population and use EMIS Web with templates for chronic disease management; training provided as required.
Details
Job location: Mount Road Surgery, 110 Mount Road, Gorton, Manchester M18 7BQ
Contract: Permanent
Working pattern: Part‑time (25 hours across Mondays, Wednesdays and Fridays)
Pay: Depending on experience
Reference: A1511-2025
Posting date: 20 August 2025
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