Job Description
About Mondottica
Mondottica means 'World Optical'. Collectively, we aspire to develop strong and long-term partnerships with our licensors, customers and employees. Mondottica is in business to build a customer focused international fashion eyewear company that is committed to making beautiful product. Through our collaborations and our partnerships, we aim to bring our Brand Partners’ vision to life through eyewear design, helping people to see.
Role Purpose
A hybrid technical role covering 1st and 2nd line support, data analysis, and the development of AI-powered and automated solutions.
Responsibilities
1st Line Support
* Act as the first point of contact for IT issues.
* Log, triage, and resolve incidents within SLA.
* Diagnose basic hardware, software, and access issues.
* Support Microsoft 365 tools including Teams and Outlook.
2nd Line Support
* Troubleshoot escalated complex issues.
* Administer AD/Entra ID accounts and permissions.
* Support servers, networking, and enterprise systems.
* Produce root-cause analysis for recurring issues.
Data Analysis & Reporting
* Extract, clean, and analyse data from systems.
* Develop reporting dashboards in Power BI.
* Identify data quality issues and improvements.
* Support forecasting and KPI tracking.
AI Support & Enablement
* Assist staff in using MS Copilot and internal AI tools.
* Create and refine prompt templates.
* Guide safe and responsible AI use.
* Troubleshoot AI tool output and integrations.
Automation & Workflow Development
* Build & maintain simple automations using Power Automate or scripts.
* Automate repetitive IT tasks.
* Document automations and ensure knowledge transfer.
Skills & Experience (Essential)
* Excellent communication with technical and non-technical users.
* Strong customer service mindset.
* Analytical thinker with strong problem-solving capabilities.
* Organised, proactive, and able to work independently.
* Ability to translate technical concepts into simple language.
Desirable Skills
* Basic PowerShell or Python scripting.
* SQL querying for data extraction.
* Experience supporting ERP or specialist business systems.
* Exposure to Azure cloud services.
This is a hybrid based 3 days a week in our Nottingham office, NG2, with two days working from home.
The salary bracket for this role is £35,000 to £40,000 per annum + a wide array of employee benefits.