Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates.
My client is a well-established Social Housing Contractor with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a 6-month contract with the opportunity for a permanent contract.
This role is working on a retrofit scheme on the Wirral.
Responsibilities
* Pre‑entry visits and company inductions
* Collect tenancy agreement and approval forms
* Visit tenants in their homes to advise them on when and what work is being carried out
* Act as the main point of contact and address any problems or queries tenants may have
* Contact neighbouring housing associations and establish working relations with them
* Visit empty houses that are being refurbished with potential tenants and advise them on completion dates
* Attend and chair tenant forum meetings to inform tenants of works being carried out
* Monitor customer complaints and resolve potential issues
* Monitor customer satisfaction
Qualifications
You must have a full driving licence and your own transport. Ideally you hold a current CSCS Card.
Compensation
The position is paid via the agency on an hourly rate of 16ph through an umbrella company.
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