Loans Administrator
Location: Tonbridge
Salary: £X per annum plus benefits including Generous Annual Leave, Bank Holidays, 24/7 GP, EAP, Private Medical (eligible), Income protection, Pension, Life assurance.
Hours: 8.30-5pm Monday - Friday. Working pattern is based on 4 days a week, with Fridays as a non‑working day.
What You'll Do
* Build and maintain strong relationships with customers by providing exceptional service and support.
* Assist clients in understanding their lending options and help them make informed decisions.
* Follow Lending Services processes and procedures to ensure compliance with regulatory, legal and internal policy requirements.
* Complete checks accurately and flag discrepancies, issues or risks promptly to the Senior Lending Services Officer.
* Ensure loan documentation and records are complete, accurate and audit ready.
* Handle loan applications efficiently, ensuring accuracy and compliance within relevant policies.
* Address any enquiries or concerns, providing timely solutions and fostering customer satisfaction.
* Work closely with colleagues to enhance the lending experience and drive team success.
Who You Are
Experience: Previous experience in lending or finance from a regulatory environment (Banking/Insurance/Financial).
Education: Relevant skills gained from a Business and/or Finance educational background, or similar.
Skills: Strong analytical skills with a keen attention to detail.
Communication: Excellent verbal and written communication skills.
Empathy: A genuine passion for helping others and an understanding of the challenges they face.
Team Player: Ability to work collaboratively in a cheerful and supportive environment.
Benefits
* Generous Annual Leave
* Bank Holidays
* 24/7 GP
* EAP
* Private Medical (eligible)
* Income protection
* Pension
* Life assurance
EEO Statement
Office Angels is an equal opportunities employer.
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