Job Description:
This role is for an immediate start, we are not able to wait for any notice period.
Please Note: There is not opportunity for remote or hybrid working for this position
Hours:
* Monday to Friday
* 40 hours per week
Job Purpose
To deliver a high-quality customer service experience by acting as a key point of contact for enquiries, coordinating services and deliveries, and supporting the smooth day-to-day operations of the department. The role involves maintaining accurate records, resolving issues efficiently, and ensuring service standards and performance targets are consistently met.
Job Duties:
* Maintain and update accurate customer records within internal databases.
* Identify and report any issues or incidents in line with company procedures and within required timeframes.
* Coordinate the receipt of customer requests with the timely delivery of services or products.
* Provide a professional and helpful first point of contact for all customer and partner enquiries.
* Schedule and manage deliveries/services to ensure customers receive what they need on time, avoiding shortages or excess.
* Rotate across different areas of the department to build a broad understanding of services and processes.
* Keep up to date with company policies, procedures, and regulatory requirements through internal communications.
* Support team members by sharing best practices and assisting with tasks in line with company procedures.
* Act as a first point of escalation for team members, helping to resolve queries and issues efficiently.
* Contribute to achieving team and organisational performance targets (KPIs).
* Provide general administrative support as required to ensure smooth day-to-day operations.
* Handle all customer information in line with data protection policies, ensuring confidentiality at all times.
Skills & Experience
Essential:
* Previous experience in a customer service or administrative role
* Strong communication skills, both written and verbal
* Excellent organisational and time management abilities
* Ability to manage multiple tasks and prioritise effectively
* High attention to detail and accuracy
* Confident using computer systems and databases