Title: Reactive Maintenance Supervisor North East London
Contract Type: Permanent, Full Time
Salary: £41,500 per annum to £46,000 per annum dependant on experience
Reporting Office: West Ham Lane, Stratford
Working Location: Covering Havering, Redbridge and Waltham Forest
Persona: Agile working (hybrid home, office and site working)
Working Pattern: Shifts between 8 and 5pm Monday to Friday and call outs per rota basis
Closing Date: Monday 23rd February 11pm
Interviews will take place on 3rd March at our office in Stratford
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Maintenance
Join our Maintenance Team at L&Q:
L&Q's Maintenance Service is looking for a Reactive Supervisor to join the in-house team. The North East Supervisor covers Waltham Forest, Havering Redbridge and the surrounding areas.
Your impact in the role: You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager.
You will also have links to the wider business area and will liaise with the Housing Management and Property Services teams, Surveying teams Caretaking teams as well as the Planning and Scheduling team, Contact Centre and other Supervisors to ensure consistency in service delivery.
L&Q are a values-focused organisation, and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.
We are focused on meeting targets, both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPI's are met. You will be able to analyse data, predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.
What you'll bring:
L&Q prides itself on high levels of professional, customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents' satisfaction and best interests in mind. As a people manager, you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Q's reputation; the focus will be high quality work and on first time fix approach.
You will be confident to give advice to operatives on complex jobs and hard fixes. You will be responsible for interacting and engaging regularly, taking ownership of developing capability and ongoing professional development of the individuals in the team.
You will be confident in liaising with contractors, meeting regularly with the Contracts Managers and reporting any relevant information on performance to them.
We expect our Supervisors to have a good understanding of Health and Safety, including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen.
You will already ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, alongside experience in managing absence and will have had past input into recruitment decisions.
· Managing a team within a Maintenance within Social Housing/ Local Authority
· Clear and Concise written and verbal communication skills
· Knowledge of trades and maintenance
· Ability to deliver KPIs and manage budgets
· Passion for inclusive working practices
· Strong customer service skills
· Able to motivate others to deliver
· Full Manual Driving Licence
If you require any reasonable adjustments at any stage during this process, including application stage, please email
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.