Join to apply for the Retail Area Support Officer role at OCS
3 days ago Be among the first 25 applicants
Join to apply for the Retail Area Support Officer role at OCS
Get AI-powered advice on this job and more exclusive features.
About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.
About The Role
Days of Working: Variable across the week.
Purpose of the Role
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
* Act as a visible security presence within the store, deterring theft and anti-social behaviour.
* Conduct regular patrols of the store premises, ensuring safety and security at all times.
* Monitor CCTV and other security equipment to identify and respond to suspicious activities.
* Carry out searches of individuals if required in accordance with company policies.
* Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
* Complete detailed and accurate incident and observation reports.
* Liaise with store management and staff to address security concerns or potential threats.
* Customer Service
* Provide a professional and welcoming approach to customers, staff, and visitors.
* Assist customers with directions or queries where needed.
* De-escalate confrontational situations calmly and professionally.
* Compliance and Support
* Ensure compliance with all site-specific procedures, company policies, and legal requirements.
* Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
* Valid SIA License – Door Supervisor (DS) or Security Guarding required.
* Strong observational skills with the ability to identify suspicious behaviour.
* Proven ability to handle difficult situations calmly and professionally.
* Excellent verbal and written communication skills for reporting and interactions.
* A proactive and professional approach to ensuring safety and security.
* Flexibility to work varied shifts, including weekends and evenings.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at OCS by 2x
Get notified about new Support Officer jobs in Bath, England, United Kingdom.
Bristol, England, United Kingdom 9 hours ago
Greater Bristol Area, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 2 days ago
Greater Bristol Area, United Kingdom 3 days ago
Greater Bristol Area, United Kingdom 1 week ago
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 week ago
Trowbridge, England, United Kingdom 1 week ago
City Of Bristol, England, United Kingdom £25,159.00-£25,159.00 3 weeks ago
Keynsham, England, United Kingdom 2 days ago
Bristol, England, United Kingdom 3 days ago
MGS - Ministry of Defence Project Support Officer
Chippenham, England, United Kingdom 8 hours ago
Whitley, England, United Kingdom 1 day ago
Filton, England, United Kingdom 1 day ago
Curriculum Access Support Officer - Oldfield School
Bristol, England, United Kingdom 16 hours ago
Bristol, England, United Kingdom 2 weeks ago
City Of Bristol, England, United Kingdom £34,000.00-£40,000.00 1 month ago
Service Manager (2nd Line Desktop IT Support Engineer)
Bristol, England, United Kingdom 3 days ago
City Of Bristol, England, United Kingdom 2 days ago
Bath, England, United Kingdom 8 hours ago
City Of Bristol, England, United Kingdom £21.00-£21.00 3 weeks ago
Bristol, England, United Kingdom 2 hours ago
Bristol, England, United Kingdom 2 weeks ago
Stonehouse, England, United Kingdom 10 hours ago
Bristol, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr