About us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
This is a crucial role within a dynamic and fast paced environment. Reporting to the General Manager, the Night Manager is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands-on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night Manager you will manage the night team and there is a particular emphasis placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests. You will be an approachable person, being vibrant, confident and professional in personality. You will have excellent communication skills, the ability to perform well as part of a team and be able to work on your own initiative. You will have strong attention to detail and be able to carry out instructions.
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
* Employee Assistance Programme (EAP) & Wellbeing App
* Perks & Discounts – access to perks and discounts on travels, shopping and much more
About The Role
Your day to day
* Monitor staff rosters to ensure appropriate cover for the levels of business.
* Communicate handover information to all departments daily.
* Ensure all staff are trained to the standards agreed.
* Participate in any training & development, including the creating of training plans for your department.
* Review progress of all staff at agreed time period and maintain records.
* Comply with the hotel health & safety policy & assist management to comply with all legal Health & Safety requirements & report any breech of the policy.
* Comply with the hotel fair employment policy & assist management in implementation of this policy & report any breech of the policy.
* Effectively communicate all relevant information to management & other departments promptly & accurately.
* Be aware of all emergency panels in reception & evacuation procedures.
* Maintain a good working relationship with all departments
* Security of the hotel building at night, floor walks and noise control
* Ensure conference rooms are ready for next use.
* Ensure the cleaning of the hotel public areas to appropriate standards.
* Ensure that all staff report for duty on time in the correct uniform & groomed to the agreed standards.
* Be aware of future business & ensure proper planning is in place to meet guest’s expectations.
* Ensure all sales are accurately recorded through agreed hotel procedures.
* Ensure all payments are received & recorded accurately through the agreed hotel procedures.
* Investigate & report & inaccuracies in reception and bar staff banking.
* Be aware of all and ensure all staff follow the departmental procedures.
* Comply with all reasonable request from management.
* Be aware of all Holiday Inn/IHG Hotel standards of operations and ensure they are followed.
* Resolve problems & complaints in an effective manner to the hotels & guests’ satisfaction or communicate the matter to management.
* Ensure all stock necessary for the running of your department are in place & sufficient back up to meet the business needs. (Vending, F&B, Breakfast)
* Report any stock discrepancies to management at the earliest point.
* Minimise wastage.
* Ensure safekeeping of company property and guest property.
* Be responsible for the high level of cleanliness in your work environment.
* Rectify or report to management any problem which may be detrimental to the hotels business or customer opinion of the hotel
* Support all departments through peak periods.
* Use of Quore on a daily basis for all department’s issues.
* Put procedures in place to reduce energy cost in night-time
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.
The Holiday Inn IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
* True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
* True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
* True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
Required Criteria
* One year Hotel night supervisor / Night Manager experience
* Excellent Communication Skills
* Excellent customer care skills
Desired Criteria
* Managerial qualification or related Hospitality qualification
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Company Benefits
What we offer
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
Up to £16.76 per hour