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This range is provided by Auxilion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Monday – Friday 09.00 – 17:30 (Hybrid 3 days office 2 from home)
1-2 years’ relevant experience is required.
Responsibilities
* Provide remote monitoring and level 2 support for core systems and technologies to support external client infrastructure.
* Provide high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.
* Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
* Manage and troubleshoot Active Directory issues, user accounts, and group policies.
* Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues.
* Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.
* Manage software licenses and ensure compliance with licensing agreements.
* Support and maintain web servers, ensuring high availability and performance.
* Utilize SCCM for software deployment, updates, and system configuration.
* Manage NetScaler LBs and Gateways for secure application delivery.
* Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
* Administer Fortinet firewalls and ensure network security.
* Implement and manage Deep Security solutions for server protection.
* Support Mailmeter and other platforms for email security and archiving.
* Administer and troubleshoot Commvault for data backup and recovery issues.
* Be the point of contact and knowledge expert within the level 2 team.
* Incident resolution and monitoring of the supported estate through key monitoring tools.
* Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure.
* Perform changes in relation to requests or infrastructure change requests to ensure high availability of service.
* Create technical guides and work instructions.
* Invoke escalation procedure both in a prompt and timely manner to other levels of support.
Qualifications
* Proven experience as a Second Line Engineer or similar role.
* In-depth knowledge of O365, Exchange, Azure, Active Directory.
* Prefer Azure fundamentals or Azure Administration certifications.
* Knowledge and experience of Certificate Management, License Management, maintaining webservers and Proxies.
* Experience administering software firewalls such as Fortinet.
* Demonstrable knowledge and experience of Citrix XenApp/XenDesktop.
* Relevant certifications (e.g., Microsoft, Citrix, Fortinet) would be an advantage.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
* Demonstrable experience on as many technologies mentioned on the job spec. O365, VMware and Citrix being the main ones.
About Us
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
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