About OMEGA
Since 1848, innovative watchmaking has been the cornerstone of OMEGA's heritage but it is also inspired by sports timekeeping, the conquest of space and its enviable role in support of the world's favourite spy. Thanks to OMEGA's pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
The Role
We are currently seeking an OMEGA CS Account Advisor to join the OMEGA Service Centre team in a full-time, permanent role. Our OMEGA CS Account Advisor is required to interact with OMEGA B2B customers via phone, email and internal systems. You will act as the voice of the brand to respond to B2B customer product, servicing or after sales requests in a professional, accurate and timely manner. The successful candidate will also be responsible to perform administrative and spare parts tasks that guarantees customer satisfaction.
This is a Monday - Friday opportunity based full time in our Richmond Head Office.
Key Responsibilities
* Ensure that calls are answered in accordance with defined OMEGA standards
* Manage email inbox, customer care hotline and any other channels dedicated to B2B inquiries
* Provide support and comprehensive information related to B2B customer after sales services (warranty, service status, spare parts availabilities, etc.)
* Interact with B2B customers to resolve all customer requests efficiently
* Liaise with OMEGA HQ regarding B2B Swiss services
* Responsible for the administrative tasks such as file documentation, data entry, system updating, invoicing, etc
* Create the service repair orders as per guidelines
* Perform quick assessments of timepieces, process spare parts and create estimate
* Ensure that spare parts are picked for the workshop and packed for external partners in a correct, accurate and concise manner
Skills and Experience
* Customer service experience in a B2B environment
* Excellent telephone etiquette
* Proficient data entry, spelling, oral and written communication skills
* Proficient in basic computer knowledge, SAP / similar ERP system, Sales Force & Microsoft Office
* Technical knowledge in the watch making industry is a plus.
* Excellent attention-to-detail
* Strong organisation, time and priority management skills
* Process orientated
* Ability to competently undertake multiple tasks
How to Apply
Click APPLY to submit your application.
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