Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies, Processing personal and telephone requests for Appointments, Home Visits and Telephone Consultations, ensuring callers are directed to the appropriate Healthcare Professional
Provide an efficient reception service for patients and any other visitors to the Practice
Providing clerical assistance to Practice staff as required, including Photocopying, Scanning, Read Coding and Filing
Dealing with general enquiries and explain Practice procedures to patients
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry and data allocation and collation; processing and recording information in accordance with practice procedures
Processing and distributing incoming and outgoing mail
Undertake a variety of administrative duties to assist in the smooth running of the Practice
Communicate test results appropriately being aware of confidentiality at all times
Initiating contact with and responding to requests from patients, other team member and associated Healthcare Agencies and Providers
Enter patient information on to the computer as required
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Safeguarding and be aware of statutory child/vulnerable patients health procedures and local guidance
We are a GP Surgery with approximately 6400 patients. We have two GP Partners and one Salaried GP. We have two Practice Nurses, one Nurse Associate and one Health Care Assistant and we are a friendly, professional Clinical,and Admin team.
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