Overview
As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incidents and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.
The location for the Police Enquiry Officer post will be at Brighton Hub. Travel between locations may be required. This is a mobile contract with a base station; you will be required to travel and work from other Police Stations within the hub. Shift times and locations may change at short notice. The starting salary is usually at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Division / Department - Contact and Control | Grade - 8 | Status - Full Time | Contract Type - Permanent | Salary Range - £27,747 - £29,649 | Working Hours - 37.0 Hours per Week | Shift Allowance - Yes | Politically Restricted - No
Location and Schedule
Location: Brighton, John Street. Staff would be expected to work on a 7 day rotating shift pattern, 0800–2000, including public/bank holidays (not including Christmas Day). The shift pattern consists of 3 early shifts followed by 3 late shifts followed by 3 rest days.
The Role & Key Responsibilities
* Act as the primary point of contact to all visitors to the Police station. Act as a conduit between Police Officers and the public. Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.
* Identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.
* Provide a proactive, customer focused service to all enquiries made via the Front Officer whether in person, by phone or online in a compassionate and highly professional manner.
Qualifications
* GCSE or equivalent in Maths and English
Skills & Experience
* Good verbal communications skills with the ability to listen to others
* Ability to breakdown problems into component parts and determine appropriate action
* Ability to communicate difficult messages to the public effectively and sensitively
* Decision making skills. The ability to think laterally and be able to creatively resolve incidents
* Proven ability in problem solving
* Ability to produce accurate written reports or other documents
* Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
* Demonstrate Personal Responsibility, planning own work with the ability to work with minimal supervision
* Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required
Why Work With Us?
* Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work.
* Career progression
* Contributory pension scheme (LGPS)
* Generous annual leave allowance
* Discounts for everyday spend
* Generous and supportive parental leave
* Financial and mental wellbeing guidance and support
Note: This post is being advertised in parallel with Force redeployment processes. Any redeployees identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Equality, Diversity and Inclusion: We are committed to being an anti-racist police service and to an inclusive workplace. We encourage applicants from all backgrounds and communities.
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