We are currently recruiting for a Reception Manager to lead the team at the Delta Hotels by Marriott Bexleyheath.
The Role:
As Reception Manager, you will find yourself right in the heart of things. You will lead the Front Office team which includes front desk and nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.
You will be responsible for, but not limited to:
Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed
Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
Deliver memorable guest experiences which support in driving Intent to recommend scores
Monitor and analyze guest satisfaction survey results to ensure these continually improve
Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
Report any maintenance issues which have been raised by guests
Ensue all guest complaints are resolved in a timely manor and logged correctly
Anticipate guest needs to deliver an above and beyond experience
Prepare departmental rotas, ordering and payroll inline with budget
Promote an upsell culture to support in delivering hotel financial performance
Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
Recruit, train and develop front desk team members and support in developing team
Comply with hotel security, fire regulations and all health and safety legislation
Our Ideal Candidate:
You will have experience in a similar role or are a successful Senior Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
Free Meals on Duty: Enjoy complimentary meals while at work.
Uniform Provided :A professional uniform is supplied for all employees.
Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
Pension Scheme: Participation in The Peoples Pension.
Employee Assistance Programme :Free and confidential support for various challenges, including financial advice, stress, and health issues.
Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
Training and Development: Access to training programs to enhance your skills and advance your career.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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