Hospitality Operations Manager – Leisure and Luxury retreat
Salary £55,000+
Location Yorkshire Area
I am current looking for a dynamic leader to oversee day-to-day hospitality operations and deliver exceptional guest experiences across events, retreats, and accommodations. This role combines hands-on operational management with strategic input to drive growth, efficiency, and excellence in service.
Key Responsibilities
1. Lead and coordinate all hospitality functions, including guest services, housekeeping, food & beverage, and events.
2. Maintain top-quality service standards and ensure all venues are guest-ready and compliant with health and safety regulations.
3. Collaborate with departmental heads to ensure smooth, efficient operations.
4. Support business development through show-rounds, client engagement, and retreat planning.
5. Develop and implement standard operating procedures and continuous improvement initiatives.
6. Manage budgets, track financial performance, and oversee staff recruitment, training, and performance.
7. Foster a positive, engaged team culture through leadership, development, and regular feedback.
Key Skills
8. Provenleadership and team managementexperience in hospitality or events.
9. Excellentoperational, organizational, and communicationskills.
10. Strong focus onguest experience and service excellence.
11. Experience inevent/retreat planningandcommercial operations.
12. Aproactive, solutions-drivenapproach with strong attention to detail.
13. Passion forwellbeing, sustainability, and creating meaningful guest experiences.