Account Manager - FM Service Provider - London - Up to £80,000
Fantastic opportunity to work for a leading FM Service Provider in London!
CBW are currently recruiting for an Account Manager to oversee all hard services within a prestigious static commercial building located in London. The successful candidate will come from a technical M&E background and have experience in the day-to-day running of commercial properties (Landlord & Tenant). In return, the company is offering a competitive package of up to £80,000, along with ongoing training, development, and genuine career progression opportunities.
Hours of work
Monday to Friday - 08:00am to 17:00pm
Key duties & responsibilities
* Report directly to the Operations Director
* Manage agreed KPI and SLA's.
* Responsible for managing the company's H&S and environmental performance on the contract.
* Plan and implement building shutdowns and complex client project works.
* Responsible for managing the company's quality procedures on site
* Recruitment of any new staff
* Responsible for the development of all staff, which will include annual appraisals.
* Manage staff absenteeism and be responsible for disciplinary issues
* Management of client relationships on a daily basis.
* Management of all reports.
* Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
* Offer technical support to both the client and the engineering team
* Responsible for the permit system.
* Attend client meetings
* Financial understanding/experience (P&L etc)
Requirements
* Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
* Experience of service delivery across a hard services contract
* Previous experience of managing an FM engineering team.
* A proven track record in commercial building maintenance
* Ability to communicate both verbally and in writing with all levels of staff and clients.
* Ability to manage and prioritise a demanding and varying workload.
* Excellent communication and customer service skills
Please send your CV to Katie at CBW Staffing Solutions for more information.