Job Description
Service Delivery Manager - Warwick (Hybrid – 2 days on-site pw)
Salary: c. £60,000 + benefits
Experienced IT Service Manager to lead service delivery and vendor management, working in an end user environment where the majority of IT services are outsourced. You will be managing key managed service providers (MSPs) during a major technology transformation. This is a high-impact role where you’ll shape supplier relationships and ensure optimal service performance working closely with IT and business leadership.
Key Responsibilities
Manage end-to-end service delivery and performance
Monitor SLAs/KPIs and drive continuous improvement
Build strong vendor relationships and handle escalations
Lead governance forums and optimize contractual commitments
Align processes and coordinate incident management
About You
Experienced in ITIL, ideally V4
Strong experience in service management and vendor governance
Skilled in multi-supplier environments with excellent stakeholder engagement
Hybrid role: 2 days on-site in Warwick, remainder remote.
If you’re experienced managing 3rd party IT suppliers, and thrive on shaping supplier relationships, driving service excellence, please apply now for immediate consideration!