Purpose of the Role
To support the end-user through planned preventative maintenance contracts, on-site training, continuous improvements and full machine analysis improving high level productivity within the Pharmaceutical, Healthcare, Medical Device, FMCG and Foods sectors.
Key Accountabilities / Responsibilities
* Always provide front line technical support (Project a positive and professional manner and attitude).
* Carry out maintenance, repairs and diagnostic activities.
* Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations).
* Ensure Health, safety and welfare is always a priority.
* Electrical & Mechanical (Mechatronic) fault finding.
* To attend training establishments/on the job training as necessary (Have sufficient abilities to carry out demands effectively above present skills level).
* Customer satisfaction.
* Liaise with Service Team Leader and Service Support Engineer on all issues and work progress.
* Comply with and monitor Health and Safety requirements to eliminate or reduce risks.
Outputs/Deliverables
* Provide support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
* Carry out in-depth maintenance processes on time with a "right first time" culture.
* Promote after sales services and identify areas of work using technical awareness on-site.
* Provide detailed written reports of all activities to the Service Team Leader.
* Always Adhere to all Health & Safety regulations.
* Work safely using correct PPE for all duties.
* Maintain high level customer satisfaction.
* Ability to travel worldwide at short notice (UK Passport and Full driving licence required).
* To be self-motivated and have the ability to prioritise workloads within the time frame given.
Mpac Core Values
1) Integrity
2) Drive
3) Collaboration
4) Expertise
5) Innovation
Knowledge and Experience
* A sound technical maintenance knowledge within an automation environment.
* A strong communicator and relationship builder with the ability to communicate effectively at all levels.
* Ability to interact effectively with people from different cultures and nationalities.
* Proven Experience of working in a precision machine manufacturing environment.
* Proven experience of fault finding with mechanical / automation machinery.
* Sound knowledge of Health & Safety at work act and PUWER regulations.
* Experience with Single Phase, Three Phase and DC circuits.
* IT technical background with some commercial experience in a client / desktop support position.
* Sound understanding of electrical & mechanical components inclusive of pneumatics, AB servo components / control and PLC communication.
Technical Skills and Qualifications
* Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines.
* HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines.
* Strong Electrical / Electronic and Mechanical aptitude in automation machinery (Mechatronics).
* Excellent communication skills.
* Ability to read, interpret and understand technical schematic diagrams.
* Understanding of PLC and electrical components and be able to competently fault find on different types of electrical circuits and software.
* Good working knowledge of MS Office Applications including Excel, PowerPoint and Word.
* Ability to develop solutions for production problems.
* Ability to manage own priorities and adhere to deadlines.
* Safe isolation (LOTO).
* C.O.S.H.H.
Relationship and Reporting Line
* Reports to: Service Team Leader
* Working relationships with: All customers, Sales, Projects, IT, Controls, Electricians, Mechanical & Electrical Design team, Stores & Production teams