Customer Booking Agent (Weekends)
Location: Newcastle, NE12 8BU
Salary: £22,250 pro rata + uncapped commission
Working Hours:14 hours per week
Shift Pattern: 7 hour shifts between 8am-9pm on Saturday and Sundays (45 minute paid break included)
Holidays:29 days pro rata including bank holidays increases to 31 days after 1 years service
Verisure are looking for Customer Booking Agents to join our growing Contact Centre department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Key responsibilities:
* Managing inbound and outbound calls and booking free consultation appointments for potential customers
* Creating prospects and recording data in the system
* Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
* Liaising internally with various departments to finalize the booking process as well as contracts
Essential skills