Join to apply for the IT Manager (Permanent) role at Omnes Healthcare
Overview
We are seeking a seasoned and hands-on IT Manager to lead our busy Service Desk and central IT team based in Manchester, overseeing a dedicated group of IT Administrators, IT Support Analysts, and a Senior IT Engineer. The successful candidate will provide strategic leadership and actively contribute to hands-on delivery of IT services, working closely with the IT Manager responsible for Systems and Projects to align initiatives and ensure the overall success of our IT objectives.
Responsibilities
* Direct and manage the Service Desk team, setting performance goals, providing guidance, and conducting regular evaluations.
* Actively contribute to the delivery of high-quality IT support services and serve as an escalation point for complex technical problems.
* Foster a positive and collaborative work environment within the team.
* Oversee the hands-on delivery of IT support services to end-users and ensure timely resolution of issues in line with SLAs.
* Collaborate with the IT Manager for Systems and Mobilization to align IT initiatives and goals, and work with other IT teams to ensure seamless integration and communication.
* Collaborate with IT Administrators on planning, implementation, and maintenance of IT infrastructure, ensuring security, scalability, and reliability of IT systems.
* Develop and execute IT policies and procedures and identify hands-on training needs for team members.
* Lead hands-on IT projects, allocate resources, monitor progress, and provide regular updates to IT leadership.
* Oversee the oversight of remote sites in the north of England, address on-site issues, and coordinate with the IT team for effective problem resolution.
* Conduct regular visits to remote sites to assess IT infrastructure, support needs, and operational efficiency; establish relationships with on-site staff to understand local IT requirements.
* Lead commissioning of new service contracts and decommissioning of contracts as required, ensuring seamless service continuity.
Qualifications
* Bachelor’s degree in Information Technology, Computer Science, or a related field.
* Proven hands-on experience in a managerial role within IT support and service delivery.
* Strong hands-on leadership and team management skills.
* Excellent hands-on knowledge of IT systems, networks, and infrastructure.
* Demonstrated ability to manage multiple priorities hands-on and deliver results, with strong communication and interpersonal skills.
Preferred Skills
* Relevant hands-on certifications such as ITIL, PMP, or equivalent.
* Hands-on experience with IT project management and execution.
* Familiarity with hands-on cloud computing technologies.
* Knowledge of hands-on cybersecurity best practices.
Working Conditions
* This role may require occasional hands-on travel to support on-site activities or attend meetings.
* Flexibility in working hours to accommodate hands-on project deadlines and operational needs.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Hospitals and Health Care
Manchester, England, United Kingdom
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