OurclientbasedinEssendineislookingtorecruitaCustomerSupportTechnicianonafulltimepermanentbasisduetothedepartmentgrowing.Workingaspartofanestablishedteamyouwillprovide1stlineremotecustomerserviceforourclientscustomers.ThisrolewillinvolveexcellentcustomerservicebutalsotheITsidetoresolvetechnicalqueries.(moredetailedITproblemsareescalatedupthroughtheproperchannels).Therolewillalsoinvolvetakinginboundcallsandtryingtoresolvetheproblemwhilstthecustomerisonthephoneandthiswillbedonebyremotelyaccessingtheclientssoftwareremotely.Logallcallsinthecorrectmanner.Afulljobdescriptionisavailableforallsuitablecandidates.
TobeconsideredforthisroleyouwillhavearealinterestinITandalsohavecustomerserviceexperience.Theroleis9to5MondaytoFridaybutoneweekoutof8youwillcoverthephonesoutofhours(notuntilfullytrained).
AMRT1_UKTJ
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