Client Services Advisor – Royal Kennel Club (RKC)
Location: Aylesbury, Hybrid
Team: Partnerships & Events
Reports to: Contact Centre Manager
Close Date: 29 April 2026
This role plays a key part in driving income and growing our customer base by handling a high volume of inbound and outbound enquiries within our Customer Services Centre. You’ll be all about delivering a great customer experience, offering friendly, efficient, and effective support to make sure every customer feels valued and well looked after.
What You’ll Be Doing:
* Accurately capturing and amending data relating to services and products within the required deadlines and standards.
* Delivering excellent customer service through call handling, webchat, face‑to‑face and written communication.
* Promoting relevant services and products during the enquiry handling process allowing customers to make informed decisions.
* Ensuring compliance with GDPR, PCIDSS, ISO 9001 and ISO 27001 (if applicable) in all work undertaken.
* Providing support and guidance on the use of The Kennel Club website and other online services.
* Capturing relevant customer feedback and ensuring it is channelled correctly
What You’ll Bring:
* Experience delivering a broad range of products and services including sales promotion.
* Experience supporting customers using web related services.
* Experience using bespoke CRM / database systems.
* Knowledge of Microsoft products.
* Excellent organisational skills and time management.
* Effective questioning and listening skills.
* Experience of working to KPI’s and targets.
* Ability to interpret and work with rules and regulations (including formal, i.e. GDPR, ISO, PCI)
Why Join Us?
You’ll be supporting our customers, helping resolve queries, and making a real difference every day. If you enjoy helping people, thrive in a fast‑paced environment, and want to work somewhere with a genuine sense of purpose, this could be the perfect role for you.
Benefits
* 25 days annual leave, increasing up to 30 days, in addition to statutory holidays. Staff may also receive additional days for any approved business closure days over the festive period in December, Option to buy up to five days of annual leave per year.
* Employer pension contributions double the percentage of your plan earnings, up to 8%Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members)
* Enhanced maternity, paternity and adoption pay
* Lifestyle discounts via our EAP and healthcare cashback programme
* Discounts on Royal Kennel Club products and services
* 4X Complimentary staff tickets to Crufts and Discover Dogs
* Healthcare cashback programme with a fixed contribution paid for by the Royal Kennel Club
* Free eye tests with a voucher towards the cost of your spectacles
* Financial support for professional and vocational qualifications, with five days' study leave provided
* Free access to The Royal Kennel Club Library and Art Gallery
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