Omegro Business Unit
Job Description:
What does the Company do?
DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies including Suntory Global Spirits, Bacardi, Campari, Wm Grant & Sons, Whyte & Mackay and Glenmorangie.
We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.
What is unique about the role/ Company?
* You will have the opportunity to work in a close-knit and experienced team, who will provide an excellent support network around you.
* You'll not only get the opportunity to make a key contribution to the way we run our business locally, but you'll also be able to navigate your future career within the wider Volaris Group globally – the best of both worlds we think
* We offer a comprehensive on-boarding process, as well as access to experienced peers both locally and across the globe as part of the Volaris family – all with a view to helping you grow your career and perform at your best, both inside and outside of work
What will I be doing day-to-day?
This is an exciting opportunity for a motivated Associate Project Manager to join our team and help run the day-to-day delivery of our customer implementation and upgrade projects. You'll be responsible for running the mechanics of delivery across multiple customer projects — coordinating consultants, managing plans, leading calls and keeping everything on track. You'll work closely with our Professional Services Manager, who sets strategy and governance, while you own day-to-day execution seeing projects through from start to finish. If you enjoy organising complex work, working directly with customers, and driving projects forward — this is for you.
Your Key Responsibilities Will Include
Project Support
* Chair weekly customer project calls and drive clear actions and next steps
* Lead the day-to-day coordination and delivery of assigned implementation and upgrade projects
* Run standard projects independently using established plans, templates and processes
* Act as the primary day-to-day contact for customers during delivery
* Plan, schedule, and coordinate project activities and resources.
* Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho Projects
* Prepare project documentation including agendas, meeting minutes, and action logs.
* Track project milestones, budgets, and deliverables (days used vs remaining)
* Manage smaller change requests in line with agreed processes
* Escalate complex, commercial or contractual issues to the Professional Services Manager
Client & Internal Coordination
* Act as a key communication point between the Professional Services team and customers
* Manage risks, resolve issues and own action outcomes
* Coordinate customer workshops, configuration sessions, training schedules, and deployment activities
* Ensure customer requirements and change requests are clearly documented and communicated internally
* Coordinate consultants and delivery schedules
* Prepare and share regular project status updates
* Lead internal stand-ups to align delivery activity
* Ensure requirements, decisions and actions are clearly documented
* Work closely with Customer Care and Product teams to ensure smooth handovers
Operational Support
* Contribute to creating and maintaining standard operating procedures (SOPs), templates, and documentation libraries.
* Prepare weekly status reports and delivery dashboards
* Ensure accurate project data and reporting in Zoho Projects
* Maintain resource schedules and flag capacity constraints
* Track and update operational metrics, project pipeline status, and capacity reports.
General
* Ensure project governance standards are followed and documents are consistent and accurate.
* Identify practical ways to improve how we deliver projects
* Work independently day-to-day while knowing when to escalate for support
* Perform any other reasonable duties as required by Management.
What do I need to be eligible to apply?
You Need
* Experience running or coordinating projects (preferably within software, IT, or services).
* Strong organisational skills with the ability to prioritise competing tasks and deadlines
* Confidence in leading customer meetings and keeping workstreams organised.
* Experience managing multiple concurrent tasks or projects
* Excellent written and verbal communication skills, with confidence dealing with both internal teams and customers.
* High attention to detail and reliability in documentation and tracking.
* Good working knowledge of Microsoft Office tools (Excel, Word, Outlook), Jira, Zoho Projects and other collaboration platforms.
* Ability to build strong working relationships across cross‑functional teams.
* A proactive "ownership" mindset with a solution-focused approach to problem solving.
It's not a deal breaker but we would really like it if you also had:
* Knowledge or experience of warehousing, logistics or operational systems
* Experience within a SaaS, technology, or software implementation environment
* Experience of the drinks, distilling, or manufacturing sectors
* Analytical mindset with an ability to interpret project data
* PM qualification (PRINCE2, Agile, etc.)
DRAMS reserve the right to enhance the criteria as necessary to facilitate the shortlisting process.
How do I apply?
If you think you are the right fit for this role, please click 'Apply' and submit your CV via the online application process.