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About Costa Coffee
At the heart of Costa Coffee are our values; we believe in Pride, Ambition, Integrity, and working Together. We are the No 1 coffee brand in the UK. At Costa, you are part of a team that shares a passion for coffee and a desire to deliver great experiences to our customers, communities, and colleagues.
Role Overview: Coffee Shop Supervisor
At Costa Coffee, we are passionate about amazing coffee. As a Coffee Shop Supervisor, you will inspire memorable moments for thousands of customers by creating a warm environment and delivering perfection. You will work closely with the Store Manager, keeping customer service at the core of everything you do, and focus on creating incredible experiences for our customers.
Responsibilities
1. Coach and support the team to deliver exceptional experiences while ensuring all procedures are followed, taking the lead during shifts.
2. Deploy the team according to trading patterns to maximize sales.
3. Train and accredit new Baristas, inspiring their journey with Costa.
4. Manage daily store operations when required, being accountable in the absence of the Store Manager.
5. Implement new marketing POS and brief teams on new recipes and seasonal ranges to ensure continued excellence and maximize opportunities.
6. Ensure health and safety standards, cleanliness, and operational excellence.
7. Maintain high standards, from espresso quality to equipment maintenance and coffee excellence scores.
8. Maintain accurate stock levels and ensure proper storage and preservation of all on-site stock.
Requirements
* Experience in a management or supervisory role.
* A passion for coffee, including sharing your Latte art.
* A constant desire to overachieve and turn knowledge into operational excellence.
* Ability to embrace challenges in a fast-paced, team-driven environment.
* Excellent interpersonal skills and a focus on customer service.
* Career-driven with a willingness to learn, be bold, brave, and action-oriented.
* A flexible, can-do attitude, as each day offers new challenges.
Benefits
* Employee discount
* Excellent career and development prospects
* Company pension scheme
* Access to the Level 3 Apprentice Scheme
Additional Information
We are interested in speaking with people who have a background in or have worked for:
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