Job Description The Onboarding Team Leader for Telematics Operations is responsible for managing and guiding a team that supports new customer integrations into the company’s telematics platform. This role ensures seamless onboarding and customer satisfaction during the initial deployment phase. Role responsibilities: Team Leadership & Management Guide the onboarding and customer support team to ensure prompt, accurate, and professional service delivery. Manage daily workload allocation, and performance tracking to meet departmental KPIs. Conduct regular coaching, training, and performance reviews to build team capability and motivation. Customer Onboarding & Implementation Oversee the onboarding process for new telematics customers — from order confirmation to system activation. Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience Coordinate with internal departments (Sales, Technical Support, IT, and Product) to streamline onboarding activities. Process Improvement & Reporting Track and report onboarding and support metrics (CSAT, resolution times & NPS). Identify opportunities to enhance efficiency, automation, and customer satisfaction.