Learning and Development Officer
Patient Transport Services (PTS)
Gravesend, DA11 9GN
£31,000.00 per annum
Full Time, Permanent
Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee Assistance Programme and subsidised Healthcare Plan
About Us
G4S Patient Transport Services (PTS) is one of the UK's largest Non‑Emergency Patient Transport providers, carrying out over 350,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high‑quality patient‑centric transport.
About the Role
The Learning and Development Officer/Specialist role is a pivotal position in the development of all G4S PTS staff. This role will be responsible for delivering high‑quality training programs covering inductions, continuing professional development and programmes designed to support other areas of the G4S network.
As an experienced Learning and Development Officer, you will be responsible for ensuring that the training delivery meets high‑quality standards to equip staff with the necessary knowledge and skills to provide excellent service, safety, and a patient‑centred approach.
Key Responsibilities
* Provide continuing and ongoing support to staff members throughout their careers, enabling their continued professional development
* Facilitate educational support, mentorship, and feedback to all staff
* Enable and facilitate G4S staff to deliver high‑quality pre‑hospital patient care by providing innovative, efficient and effective in‑house development, training and education
* Promote high‑quality patient care by being an advocate for G4S core values
* Participate in the development and implementation of service improvement, research and policies, promoting G4S PTS strategic objectives and supporting specific initiatives
* Participate in the delivery of key objectives as defined by clinical governance / Health and safety legislation and wider legislative bodies
* Undertake and facilitate additional ad‑hoc training as directed
* Gather information from and provide detailed feedback to staff where necessary to promote a change in behaviour, including communication, discussion and action planning with learners and staff
* Facilitate the learning and development of staff identified as requiring remedial support in a manner that challenges poor performance and empowers individuals to achieve their potential
* Act as a positive role model, encouraging transparency and support in an open and honest culture where staff feel able to challenge poor practice and suggest improvements to service delivery and patient care
* Maintain standards of personal and professional development
* Deliver all training packages in accordance with awarding body guidelines
* Maintain accurate training records in accordance with G4S PTS guidelines
* Play an active role in suggesting course content utilising aids to assist the L&D Manager in developing training packages to support current and future operations
About you
The successful candidate will have previous experience within a Learning and Development environment and be willing to work towards achieving a minimum Level 3 in Education and Training, Moving and Handling Trainer qualification, First Aid at Work and Automated External Defibrillator Trainer/Assessor if these are not already held.
You are a dynamic and engaging individual who shares our ethics and values, eager to support training delivery. You have the ability to be resilient, confident with a tenacious can‑do attitude, embrace complexity, and thrive in a busy, fast‑paced, and ever‑changing environment.
As a proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Learning and Development Team.
Equality, Diversity and Inclusion
Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss reasonable adjustments for the role or during the recruitment process.
G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and expects each employee to support these goals.
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