Job Title: Flagship Store Director (Luxury Furniture), Wolverhampton
Client:
Dweet
Location:
Wolverhampton
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
A Flagship Store Manager for a luxury home décor brand must bridge high-end retail and professional trade, delivering exceptional client experiences and driving sales. The leader should embody the brand’s aesthetic and lead strategically and operationally.
1. Luxury Retail Expertise (B2C)
o Deliver an immersive boutique experience aligned with the brand
o Greet clients and create memorable luxury experiences
o Oversee product presentation and showroom layout
o Lead team outreach via channels like WhatsApp and live chat
o Coordinate seasonal displays with VM and Retail Manager
o Develop trade partnerships with interior designers and architects
o Host showroom presentations and trade events
o Track and grow trade sales, building project relationships
2. Clienteling & Relationship Building
o Utilize CRM tools for long-term client relationships
o Lead outreach campaigns and events to deepen engagement
o Handle service issues discreetly to ensure loyalty
3. Aesthetic & Product Sensibility
o Maintain high visual merchandising standards
o Advise clients with a design-savvy approach
o Collaborate on showroom layouts and installations
4. Team Leadership & Coaching
o Manage, mentor, and train the team
o Foster a high-performance culture
o Manage staff schedules and resolve personnel issues
5. Commercial Acumen
o Monitor sales performance and KPIs
o Manage inventory and commercial strategy
o Generate monthly sales and footfall reports
6. Operational & Visual Excellence
o Oversee daily store operations
o Maintain showroom standards
o Manage stock transfers and logistics
7. Event Management & Brand Representation
o Plan and lead store events and networking activities
o Represent the brand at cultural and industry events
o Engage with local venues, galleries, and design peers
o Integrate digital tools for remote consultations
o Collaborate with PR, e-commerce, and social media teams
o Support omnichannel sales transition
o Handle VIP clients and trade professionals with professionalism
o Resolve conflicts with empathy and discretion
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