Omnichannel Stock Associate (M/F) - London Mayfair - Permanent contract (CDI) full time (40h)
ZIMMERMANN is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally.
ZIMMERMANN also upholds a well-established wholesale business internationally with an enviable list of major stockists including Net-a-Porter and Saks Fifth Avenue, to name a few.
Zimmermann has an exciting opportunity for an Omni-channel Stock Associate under a full-time and permanent contract (CDI - 40h).
Working within our Mayfair store, and as part of a high performing digital team, the position will be responsible for the successful fulfilment and timely processing of web orders and returns coming from the Zimmermann EU website whilst assisting with the processing of both retail and online stock for our EU warehouses and stores.
The successful candidate's key responsibilities include, but are not limited to:
ONLINE ORDERS
* To ensure Online orders are processed in accordance with Zimmermann “Online Store Policy and Procedure”, without exception
* To pack all allocated online orders to the highest standard of presentation
* To manage and support all expedited and hand delivery services
* To ensure invoicing and packing is completed according to client and Zimmermann guidelines
* To ensure 100% accuracy in dispatch, keeping in mind the end client experience
* To ensure the Online orders received are dispatched from the store in the required timeframe
* To manage the inventory of Online related stationery supplies, and re-order as necessary
* To ensure there is no incidence of negative feedback from Online Store clients
* To remain in regular communication with the CS/Ecommerce teams and reply within the required timeline
* To report issues that will impact the client experience to the CS and Ecommerce Operations Teams
STOCKROOM ORGANISATION
* To maintain the organization of the stock rooms and other storage spaces
* To ensure stock is organized by Collection group RTW / SWIM, category, colour and size
* To systematically re-organize the stock rooms to work in line with the delivery calendar and requirements of each season
* To ensure stock room is organized in line with BOH standards that prioritize efficiency for the sales team working with clients
STOCK INVENTORY ASSISTANCE
* To investigate any online related stock issues and discrepancies that arise from stocktake and liaise with the Store Manager and Stock Controller with the findings
The successful candidate will have a background in stock and in online fulfilment, hold strong multitasking skills and be a team player whilst enjoying a fast-paced work environment. They will also be analytical and thorough when referring to stock control.
Why work with us?
* Bespoke development plans and access to strong mentors and industry leaders
* Ongoing Training & Development to grow your career within Zimmermann
* Seasonal uniform provided to all team members
* Generous Employee Discount and Bonus Structure
* Employee Referral Program with the opportunity to earn bonuses for successful placements
* Opportunity to progress your career within an Australian global luxury brand, including international opportunities
* Work with high-end fashion and alongside fellow passionate and dedicated Zimmermann team members
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
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