Executive Assistant Location : Based in Norwich, Norfolk. Travelling to other sites as required. Hours: 22.5-37 hours per week Job Type: Permanent Salary: FTE Salary £27,500 Working Pattern: Full-time in office, with some remote work possible. Overview Norfolk Citizens Advice offers free, confidential, and impartial advice to anyone in the county. Our goal is to help everyone find a way forward, whatever problem they face. About the role The Executive Assistant plays a vital role in supporting strong governance and ensuring the smooth day-to-day operations. Working closely with the CEO, Trustees, and Leadership Team, you will provide high-quality administrative and governance support to keep our work coordinated and effective. Key area of responsibility Manage the CEO’s, diary and inbox and workload management. Act as secretariat for Board and committee meetings; schedule meetings, prepare/distribute papers, and draft minutes. Maintain governance policies and procedures ensuring compliance and timely reviews Coordinate annual governance activities (Board cycle, AGM, away days) Support compliments and complaints processes with accurate recordings and timely responses Maintain accurate and timely H&S documentation Assist with data, reporting, and system administration Experience and Qualifications Strong digital capability, including confidence Microsoft 365, and collaboration tools. Excellent attention to detail and clear written communication Confident, professional documentation production Ability to travel between sites (car access required). Strong organisation and time management skills, capable of balancing multiple responsibilities What we offer 25 days annual leave, plus bank holidays (2 days to be taken before the August bank holiday and 3 days between Christmas and New Year) pro rata if part time Pension Scheme – Employer contribution 4.5% and employee contribution 3.5% Employee Assistance Scheme and ongoing training and development support Flexible working options where possible Closing date : Sunday 15th February. Interviews will be held on Thursday 19th or Thursday 26th February. We may close application early after the closing date if we receive a high volume of applications. To apply please follow the link: APPLY HERE Please see the website (www.ncab.org.uk) for the full Job Recruitment Pack