Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Working Pattern
Week 1
* Monday 16:30-20:30
* Wednesday 12:00-16:30
* Thursday 16:30-20:30
* Friday 12:00-16:30
Week 2
* Monday 16:30-20:30
* Tuesday 12:00-16:30
* Thursday 16:30-20:30
* Saturday 12:00-16:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise all digital tools and communication channels to deliver excellent customer service
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality
* Openness to feedback and continuous improvement
* Effective workload management
* Strong communication skills
* Adaptability to changing situations
* Ability to build positive relationships
* Good digital capability
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We value inclusion, diversity, and equal opportunities, and we welcome applications from all backgrounds. We also offer flexible working arrangements and are happy to discuss reasonable adjustments during the recruitment process.
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