Counter Supervisor
Salary: £18,871.76 per annum (£24,734.46 full time equivalent)
Hours: 32 per week
Weeks Per Year: 40 per year
Contract Type: Permanent
Site: Nelson & Colne College
Closing Date: Thursday 17 July 2025
Interview Date: Friday 25 July 2025
Would you like to be part of a team that aims to create the extraordinary?'
Our Organisation
This role is advertised by NCC Professional Services. Part of Nelson and Colne College Group, NCC Professional Services provides expert business support services to the wider College Group.
Nelson and Colne College Group is a beacon for educational excellence, made up of a family of colleges - Nelson & Colne College, Accrington & Rossendale College and Lancashire Adult Learning. The College Group is the only Further Education college in Lancashire to be graded as Outstanding' under the new Ofsted inspection framework.
Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, employer training and adult learning provider delivering exceptional teaching and learning to all ages and at all levels.
The Exciting Role
A new and exciting opportunity has become available for a Counter Supervisor to join our Refectory team on a permanent basis. The role involves working 32 hours per week, on a 40 week per year contract.
This is a hands-on role, involving supervising the counter and ensuring excellent customer service, whilst maintaining high standards of food hygiene in a fast-paced environment. Ideal candidates will have experience of working in a food service environment, a friendly and approachable manner and a passion for working in a team within a highly dynamic setting.
The role will be based at our Nelson & Colne College campus, but travel to other sites may be required.
What You Will Be Doing:
Overseeing the front-of-house operations of the busy college Refectory, ensuring efficient and effective service, maintaining high standards of food hygiene and customer service.
Assisting with the serving of meals, ensuring correct portion control and allergen awareness.
Assisting with general kitchen duties including cleaning.
Taking responsibility for regular ordering and stock control.
Support the Catering Manager with maximising profitability within the college catering service. For example: upselling, minimising waste, portion and stock control.
Responding to any day-to-day technical point of sale issues which may arise.
What We Are Looking For:
Experience of working within a busy, high volume, catering operation.
Experience in customer service.
Possess excellent communication and relationship building skills.
A team player who can display initiative, be positive and enthusiastic.
Basic food hygiene certificate.
Demonstrate a commitment to equality and diversity, customer service and quality assurance.
Suitability to work with children, young people and/or vulnerable adults.
Ability to multi-task and meet deadlines.
What We Offer in Return:
Generous annual leave entitlement increasing to a maximum of 28 days (with service), plus Bank Holidays and closure days - totalling 41 days per year
Access to a workplace pension scheme - with employer contributions of 5%
Enhanced occupational sick pay scheme and access to family friendly policies and benefits
A range of health and wellbeing benefits and support
Staff recognition scheme, including long service awards
Free on-site parking on all College sites
Further Questions?
If you're interested in this post and would like to know more, then please visit our website and complete an application form.
Further questions: please contact our friendly HR Team h.resources@nelsongroup.ac.uk
*Please note we only accept applications submitted via our website*
Please note: All of our posts are subject to an enhanced DBS check due to working with vulnerable adults and children. Should you wish to discuss this further, please get in touch with the HR team.
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