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Job Title: Customer Service Coordinator - Manufacturing/Engineering
About the Role:
We’re looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you’ll be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You’ll play a key role in driving continuous improvement and supporting internal teams to meet business goals.
Key Responsibilities:
* Act as the primary contact for customer enquiries, liaising with internal departments as needed.
* Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
* Provide timely updates on order status and resolve customer queries efficiently.
* Participate in monthly forecasting review meetings and maintain forecast accuracy.
* Create internal purchase orders for finished goods and coordinate drop shipments.
* Support the standardisation of customer service processes and contribute to continuous improvement initiatives.
* Collaborate closely with internal teams to ensure timely and accurate order fulfilment.
* Maintain a safe working environment and comply with all HSE policies and procedures.
What We’re Looking For:
* Strong working knowledge of Microsoft Office, especially Excel.
* Excellent communication skills—both written and verbal.
* High attention to detail and strong organisational skills.
* Proven experience in a customer service or internal sales role.
* Ability to work independently and as part of a team.
* Strong problem-solving skills and a proactive approach.
* Experience using SAP.
* Familiarity with international sales and freight processes.
* Ability to analyse data and generate reports.
Qualifications:
* GCSEs (or equivalent) in Maths and English (Grade 4+/A–C) required.
* College degree or equivalent work experience preferred.
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