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Hiscox UK is a leading brand in the insurance market, recognised for setting industry standards. We deliver strong growth and exceptional returns, recruiting top talent and empowering them to excel. Our clientele ranges from high-net-worth individuals to innovative technology companies. We provide tailored, specialist insurance solutions to meet diverse needs.
The role
We are seeking an experienced and dynamic PMO Manager to join the Programme Management Office for a large strategic programme at Hiscox. This role is essential in ensuring the successful delivery of a high-profile, multi-year transformation spanning multiple business units. You will be responsible for the operational management of the PMO, ensuring effective governance, planning, reporting, and best practices, supporting programme leadership, and aligning with strategic objectives. Your role is crucial in delivering the programme with discipline, transparency, and control.
What you’ll be doing
PMO Governance
* Collaborate with the Programme Director to manage the programme effectively.
* Oversee daily operations of the PMO, ensuring governance, controls, and reporting are effective.
* Develop and maintain programme plans, RAID logs, dashboards, and KPIs.
* Ensure compliance with delivery frameworks and methodologies (e.g., Agile, Waterfall, Hybrid) and quality standards.
Stakeholder Management
* Act as a key liaison among programme leadership, delivery teams, and senior stakeholders.
* Prepare and present reports and updates for steering committees and executive boards.
* Support resource planning, capacity management, and budget tracking.
* Monitor financial performance with accurate forecasting and reporting.
* Identify, assess, and manage programme risks and issues proactively.
* Implement mitigation plans and manage escalations effectively.
* Drive continuous improvement in PMO processes, tools, and templates.
* Promote a culture of delivery excellence and knowledge sharing.
Our must haves
* Over 5 years of experience as a PMO Manager or Senior PMO Analyst in large, complex programmes, preferably within insurance or financial services, but not mandatory.
* Strong understanding of programme governance, portfolio management, project management best practices, and delivery methodologies.
* Experience with both Waterfall and Agile methodologies.
* Proven understanding of the software delivery lifecycle.
* Excellent communication, stakeholder engagement, and influencing skills.
* Strong written and verbal communication skills, capable of working with all levels within and outside the business.
* Experience managing multidisciplinary teams and working in matrix environments.
* Familiarity with PMO tools such as MS Project, JIRA, Confluence, Power BI, PowerPoint, and Excel.
* Creative, proactive, logical, and innovative mindset, willing to challenge the status quo.
* Highly results-driven with energy and determination to succeed in a fast-paced environment where responsiveness and leadership are key.
Our nice to haves
* Experience in the insurance industry.
* Management of medium to large-sized programmes.
* System integration implementation experience.
* Relevant certifications (e.g., PMP, PRINCE2, MSP, SAFe) are advantageous.
Diversity and flexible working at Hiscox
At Hiscox, we value our people. We hire the best talent and are committed to diversity and an inclusive culture, which drives our success. We support flexible working arrangements, including a hybrid model with 2-3 days in the office per week, to promote work-life balance.
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Work with amazing people and be part of a unique culture.
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