THE COMPANY Our client, a well-established and respected business based in West Bromwich, is seeking a proactive and results-driven Credit Controller to join their finance team. This is a fantastic opportunity for an experienced professional to play a key role in ensuring the prompt collection of outstanding debts, reducing overdue balances, and safeguarding the company’s cash flow. The ideal candidate will have in-depth experience with Sage 200, exceptional attention to detail, and the confidence to communicate effectively with both internal stakeholders and external clients. THE ROLE As a Credit Controller, you will be responsible for the effective management of the company’s debtor ledger, ensuring overdue balances are minimised and cash flow targets are met. Key responsibilities include: • Proactively contacting customers regarding overdue payments, clearly explaining their credit terms and resolving payment issues. • Collecting outstanding debts efficiently and within agreed timescales. • Investigating and resolving aged debt, implementing measures to prevent future issues. • Preparing and issuing account statements, reminders, and formal notices when required. • Performing regular credit checks on both new and existing customers to assess risk exposure. • Supporting the credit control function with ad-hoc administrative and reporting tasks. • Negotiating and agreeing payment plans for customers experiencing financial challenges, tracking adherence to agreed terms. • Following up promptly with customers who miss repayments, maintaining a professional yet firm approach. • Liaising with internal departments to manage deliveries for customers not meeting payment terms. • Coordinating legal action where persistent non-payment occurs. • Producing regular management reports on outstanding debts, aged debtor analysis, and cash flow status. • Working closely with customers and colleagues to resolve invoice disputes quickly and effectively. • Contributing to the ongoing review and improvement of credit control policies and processes. REQUIREMENTS To succeed in this role, you will bring: • Proven experience in credit control with a strong track record of debt recovery. • Solid working knowledge of Sage 200 and the ability to learn new systems quickly. • Excellent verbal and written communication skills, with the ability to build positive relationships. • High attention to detail and strong organisational skills. • The ability to work independently and collaboratively in a fast-paced environment. • A proactive, solution-focused approach to problem-solving and conflict resolution. • Proficiency in Microsoft Office, particularly Excel. COMPANY BENEFITS • Salary: £26,000 – £30,000 per annum (dependent on experience). • 3% employer pension contribution. • Free on-site parking. • Working hours: Monday – Friday, 9:00 am – 5:00 pm, with some flexibility for remote working. • 22 days annual leave plus bank holidays. • Full-time, office-based role