Customer Service Advisor
Location:Coryton, Essex
Full-time
Salary: £24,000-£26,000
Please note that this role is not accessible by public transport, so all applicants require a UK Driver's License and access to their own vehicle.
A role with purpose. A team with pride. A future with opportunity.
Are you passionate about helping people and solving problems? Were looking for proactive, resilient individuals to join our growing team of Customer Service Advisors. This is your chance to be part of a trusted organisation that values empathy, teamwork, and personal growth.
What Youll Do
Be the first point of contact for a variety of customer queries via phone, webchat and email
Handle orders, delivery updates, billing queries, and general service enquiries
Manage and update customer information accurately across internal systems
Provide thoughtful, solution-focused support
including for vulnerable customers
Take ownership to resolve issues independently wherever possible
Stay informed on service updates, internal communications, and best practices
Contribute to team goals through personal KPIs and shared responsibilities
Ensure compliance with safety, data protection, and quality standards
What Youll Bring
Experience in a customer-facing role such as a call centre or contact centre
Strong communication skills with a calm, professional approach
Excellent attention to detail and data accuracy
Confidence using new systems and multitasking in fast-paced environments
A positive, team-oriented mindset and willingness to learn
Drive to contribute meaningfully to a high-performing team
What Youll Gain
Paid overtime
Hybrid working available after successful probation (performance-based)
Comprehensive 6-week onboarding programme with dedicated support
Ongoing coaching, learning resources, and professional development
A supportive workplace that values your contribution and long-term growth
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