Salary:
Commensurate with experience
Status:
Full-time/Permanent
Hours of Work:
37.5 Hours | Mon-Fri 9.00am-5.00pm
Holidays:
28 days annual leave
About Us
Industry Training Services are a trusted provider of Health and Safety training, proudly based in Northern Ireland. While our roots lie in supporting the construction industry, we have grown to deliver industry-recognised training across a diverse range of sectors — including manufacturing, engineering, gas and electricity distribution, local authorities, and telecommunications. We are Ireland's first specialist Telecommunications Safety Training provider and continue to lead the way in workplace safety and compliance.
Job Purpose
Reporting to the Managing Director, this new role will be responsible for providing operational leadership and coordination across four interdependent teams – Client Advisors, Training Coordinators, Marketing and Accounts, to ensure smooth, efficient and high-quality delivery of services to our clients.
This is a hands-on role with responsibility for overseeing day-to-day office operations, ensuring that workflows, communication, and systems between teams run seamlessly.
Key Responsibilities
* Provide day-to-day leadership and direction, setting clear expectations, managing workloads, and monitoring performance to ensure team objectives are achieved.
* Fostering a positive, collaborative office culture built on accountability and teamwork
* Oversee office systems, processes, and workflows, ensuring they are efficient, integrated, and consistently applied across all teams.
* Monitor capacity and resource allocation across teams, adjusting priorities as business needs change, ensuring the timely flow of information between teams, management, and external stakeholders.
* Oversee all teams to ensure a seamless client journey from enquiry through booking, delivery, and aftersales support.
* Act as escalation point for client issues, ensuring timely and professional resolution.
* Monitor feedback and identify opportunities for improving the client experience.
* Work closely with senior management to align business objectives with team actions and measurable outcomes.
* Ensuring continuity between office, trainers and field-based operations.
* Collaborate with Marketing to ensure campaigns, communications, and promotions are aligned with business and client needs.
* Encourage learning, cross-training, and development across the teams to build resilience and flexibility.
Skills & Experience
Essential
* Proven experience in office management, operations, or a team leadership role.
* Track record of leading and coordinating multiple teams or functions.
* Experience in a service-based business, with a focus on client service and operational efficiency.
* Demonstrated ability to manage workflows, schedules, and resources in a busy office environment.
* Strong organisational and planning skills, with the ability to manage competing priorities.
* Excellent communication skills, both written and verbal.
* Confident in using office systems, databases, and Microsoft Office applications.
Desirable
* Management or leadership qualification (e.g. ILM or equivalent).
* Experience in the training or construction industry.
* Previous responsibility for compliance with external regulatory or accreditation bodies.
* Familiarity with CRM or training management software.
* Knowledge of health & safety, quality assurance, or sector-specific standards.
What We Offer
* This is a full-time job offering a competitive salary
* Ongoing personal and professional development.
* A supportive team environment within a respected and expanding business.
* Additional benefits after 6 months service – private healthcare, gym membership.