Main area Mental Health Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 07:00 - 15:00) Job ref 437-7210898
Employer Greater Manchester Mental Health NHS Foundation Trust Employer type NHS Site Meadowbrook Unit Town Salford Salary £24,169 Per annum Salary period Yearly Closing 10/07/2025 23:59
Band 2
Job overview
The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors and service users, working within all relevant policies, standards and with particular reference to those relating to information governance, safety, security andservice user confidentiality.
Main duties of the job
· Responsibility for directing service users and visitors to their desired location/ appointment
· Responsible for dealing with telephone enquiries from staff, service users, carers, wards and other departments and agencies.
· Create a welcoming atmosphere and environment.
· Responsible for communicating effectively, professionally and effectively to both patients and other members of staff, at all times.
· Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and the Data Protection Act are observed at all times.
· Facilitate improved communication within departments between, clinicians, nurses and service users.
· To highlight any potential delays and problems within reception services which may impinge on the effective and efficient running of the service.
· To undertake and improve communication with service users including non-English speaking and hearing impaired.
· To develop good working relationships with all service users.
· Provide non-clinical advice to service users / relatives and carers on appointments and services.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
For more information on the main duties or further information of the role, please refer to the attached job description and person specification.
Use of Artificial Intelligence (AI)
Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.
We want to highlight the importance of integrity and authenticity in your application form and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.
We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty .
Person specification
Education/ Qualifications
* Maths and English GCSE or above
Experience
* Excellent telephone manner.
* Punctual, Reliable, Flexible.
* Able to manage in a high-pressured environment.
* Experience with service users / patients.
* Working in a confidential environment.
* Use of EPR
Knowledge
* The Data Protection Act.
* Use of office equipment.
* Use of the Paris system or EPR
Skills and Abilities
* Time management.
* Prioritisation of tasks.
* Excellent telephone manner.
Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – clickhere .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 09/04/2025 that impact the health and care sector, you may wish to familiarise with it here .
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.
**Please note, this vacancy may be closed at any time if sufficient applications have been received**
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr