Account Co-ordinator
Location: Teesside
Salary: Competitive, depending on experience
Contract Type: Permanent
Wolviston Management Services are proud to be supporting our client, in the search for a dedicated Account Co-ordinator to join their dynamic team.
This is an excellent opportunity to join a company built on innovation, creativity, and strong customer relationships — where your contribution truly makes a difference.
About the Role
As a Account Co-ordinator, you'll play a key role in ensuring customers receive an exceptional service from first enquiry through to delivery. Working closely with internal teams, suppliers, and customers, you'll manage projects with accuracy, efficiency, and professionalism helping to maintain and grow valuable long-term partnerships.
Key Responsibilities
Manage customer communication throughout each project, keeping all stakeholders informed of progress and updates
Respond promptly and professionally to customer enquiries and requests
Prepare accurate estimates using the EFI Radius system, identifying cost-effective production methods that meet customer requirements
Process and manage customer orders, ensuring on-time delivery and adherence to specifications
Handle customer complaints with care and efficiency, seeing each case through to resolution
Liaise with suppliers, subcontractors, and internal departments to ensure seamless project delivery
Maintain accurate documentation and correspondence in line with company procedures
Support colleagues within the team to deliver the best outcomes for customers and the business
Meet and greet visitors, manage calls, and assist with general enquiries when required What We're Looking For
Proven experience in a customer service or account coordination role, ideally within a manufacturing or packaging environment
Strong understanding of manufacturing processes and supplier capabilities
Excellent communication and interpersonal skills with a proactive, solution-focused approach
Good working knowledge of EFI Radius and Microsoft Office (Outlook, Word, Excel)
High attention to detail, strong organisational skills, and the ability to manage multiple priorities
Positive, adaptable, and committed to continuous learning and improvement The Offer
You'll be joining a company that values its people, champions innovation, and rewards hard work. Alongside a competitive salary, you'll enjoy being part of a collaborative and forward-thinking team where your ideas are welcomed and your efforts recognised