Porter / Drivers Mate Branston Role and key responsibilities for Porter / Drivers Mate: To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied Ensure the customer promptly receives their deliveries in excellent condition every time Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers' delivery Assist in the loading of vehicles as and when required Ensure the customer is happy with their delivery before leaving the customer's premises Check all returns and collections are made and are correct Minimum Requirements for Porter / Drivers Mate: Excellent communication skills both face to face and on the phone Ability to build rapport with customers Problem Solver - Working to resolve customer problems at the point of delivery Takes pride in delivering exceptional customer service Be flexible in relation to shifts and duties with excellent timekeeping Be smartly presented at all times and have excellent customer service skills and be detail focused Must be willing to upskill to a driver in the future Pay rate: £12.21 per hour Overtime £18.32 per hour after 48 hours worked Unsociable hours: £15.26 per hour Working hours: Flexible between 5:30 -7:30am start time and an average of 9.5 hours per day. Tuesday to Saturday In return for Porter / Drivers Mate: Pension scheme Training and development opportunities including Customer Service training, management training programmes, management opportunities Uniform Free car park on site This job is commutable from the following areas ;Burton on Trent, Swadlincote, Derby. If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.