Overview
ROLE: Service Advisor
LOCATION: Heathrow
SALARY: 32k basic - 35k ote+ benefits
HOURS: Monday to Friday, 40 hours per week (shifts 5.30 am – 2.30 pm OR 8.00 am – 5.00 pm OR 10.00 am – 7.00 pm) – 1 in 3 mornings (paid at 1.5)
Responsibilities
* Carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
* Inform customer of outstanding recall campaigns and arrange for work to be completed
* Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
* To promote additional workshop services/repairs where applicable
* Deal with customer needs over the phone and face-to-face with a professional and friendly approach
* Carry out daily update calls to customers on vehicle progress in the workshop
* Follow up all ‘No Show’ bookings
* Work in Progress (WIP) control for the dept
* Updating VOR’s on Manufacturer platforms on a daily basis
* Gaining authorisation for work required – either from the customer or via customer approval platforms
* To cost the work completed and raise invoices
* Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
* Accept and process all walk-in bookings
* Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
* To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
* To maintain invoice filing in an accurate, timely and efficient manner
* To ensure parts are ordered/requisitioned once relevant authority is received
* To ensure customer reception area is maintained to a high professional standard at all times
Requirements
* Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
* Excellent customer service skills
* Full UK DL
Benefits
* Multi manufacturer training programmes
* 30 Days Annual Leave including Bank Holidays
* Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
* Holiday + Purchase Scheme (up to 3 days available to purchase)
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus if you introduce your technician friends (£1500!)
* Paternity pay – Full 2 weeks pay
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
* Working for a friendly family business!
To apply for this Service Advisor / Aftersales Advisor vacancy, please submit your application online or get in touch with YOLO Recruitment.
#J-18808-Ljbffr