Role: Concierge Location of work: Brentford Hours of work: 4 on 4 off, Days/ 6:00 - 18:00, 7:00 - 19:00 or 10:00 - 22:00 Contract: Permanent Duties & Responsibilities * Shifts start either 6am, 9am or 10am for 12 hours depending on needs of site. * To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. * To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. * To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. * Managing the Bringme Room that takes Parcels, attending as needed, logging parcels and assisting residents use system and picked up large parcels from back secure room. * Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service. * Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. * Ensure only authorized persons are given access to areas such as the gym, pool and resident’s lounge * Testing of the pool water as needed when on shift to ensure safety of residents, 5 times per a day * Carry out MyTag inspection of all areas once daily on shift including all communal areas. * Inspect all building and logging any issues * Carry out safety checks using Meridian as directed by shift leader or FM. * Deal with fire alarm notification or faults. * Cover security lunch break in FCC. * Check resident lounge, coffee machine and assist with bookings * Issuing of visitor parking permits, offering explanations to the onsite parking procedures. * Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. * Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures. * Correct reporting of any security / health and safety issues. * Correct reporting of any incidents or complaints. * Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. * Issuing of flat keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. * Cross training of other resort departments. * Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. * Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed. * Apartment key audit during night shift, with follow up for any missing keys with the last person in possession. * Pro-actively dealing with maintenance and cleaning problems that are identified within the estate. Skills & Qualifications * Excellent communication skills. * Polite and confident with a great deal of patience. * Ability to multi-task and time-manage. *Ballymore Operate as an Equal Opportunities Employer