Salary: £65,000 - 80,000 per year Requirements: Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g., Technical CSM, Solutions Consultant, Implementation Consultant) Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar) Ability to communicate complex technical concepts to a wide range of stakeholders Strong analytical skills with experience interpreting usage data and system behaviour Experience working cross-functionally with technical and commercial teams Structured, organised approach to managing multiple customer relationships Desirable: Experience with construction, engineering, or project-based industries Desirable: Knowledge of construction financial processes (e.g., project accounting, subcontract management, procurement) Desirable: Experience supporting enterprise software implementations or upgrades Desirable: Familiarity with system integrations, APIs, or middleware Desirable: Exposure to customer success tooling, health scoring, or adoption analytics Responsibilities: Act as a trusted advisor across customer accounts Understand customer workflows across finance, commercial, and project functions Deliver technical enablement sessions, system health checks, and optimisation reviews Support best-practice configuration aligned to industry use cases Diagnose and support resolution of complex system and ERP-related issues Analyse logs, system behaviour, and usage patterns to identify root causes Work closely with support and engineering teams on escalations Communicate technical concepts clearly to both technical and non-technical stakeholders Support ERP implementations, upgrades, and data migrations Assist with UAT cycles, sandbox environments, and release readiness Validate system configurations pre- and post-deployment Ensure integrations and workflows function effectively in live environments Lead regular customer governance sessions, including platform health reviews, usage and adoption analysis, and workflow optimisation Identify gaps in adoption and recommend improvements Align customer technical roadmaps with product evolution Partner with Product, Engineering, Support, and Professional Services teams Advocate for customer requirements and industry-specific needs Support account growth by identifying technical opportunities and risks Monitor platform usage, adoption trends, and technical health indicators Maintain accurate customer data and engagement records Use insights to drive proactive engagement and risk mitigation Technologies: ERP Support SAP Office 365 More: We are a leading Construction Technology SaaS Vendor and have been recognized as a Great Place to Work. We are seeking a Customer Success Manager to join our team, focusing on supporting enterprise customers with our construction-focused SaaS platform built on Dynamics 365. This role offers a competitive salary of approximately £65-70K, with an OTE of £80K, along with comprehensive benefits including generous leave, pension contributions, health support, and more. Our environment fosters collaboration and aims to influence how our customers scale critical systems in a high-demand market. last updated 16 week of 2026