What you’ll be doing:
* Lead generative and evaluative research across digital and hardware products
* Plan and conduct qualitative and quantitative studies, including interviews, usability testing, surveys, focus groups and diary studies
* Collaborate closely with Product Designers, Product Managers, Sales and Marketing to embed research throughout the development cycle
* Collaborate with Hardware and Electrical teams to collect and manage product teardown analysis, image quality and other technical analysis reports
* Translate complex research findings into clear, actionable insights
* Build and maintain research documentation, processes, and a participant panel
* Competitive analysis of competitors, report regional reviews, and product sentiment across all mediums.
* Present research findings through reports, storytelling, and workshops with key stakeholders
* Use social media to monitor feedback, comments and build a research panel using social media platforms.
* Present findings to stakeholders and influence product and business decisions with evidence-backed insights
What we’re looking for:
* 5+ years of experience in UX research, ideally within hardware/connected products
* Experience running Design Thinking Experimentation – Identifying risky assumptions, forming testable hypotheses, using metrics, running “in-market” experiments
* Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis
* Synthesising various data sources, like trends, customer insight, app data, sales data, etc.
* Proven experience in advocating for user research, helping teams understand and act on participant needs and behaviours
* Knowledge of competitive analysis and the ability to assess market trends and product sentiment
* Experience leveraging social media platforms for user engagement, feedback monitoring, and participant recruitment
* Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation)
Benefits:
* Hybrid working: 3 days in our Caerphilly office, rest remote
* Annual, all-expenses-paid trip to a UK or EU design or research conference
* The chance to help shape a new team and design culture
* Work on a product with real-world impact and visibility