Our spa therapists specialise in providing relaxing and revitalising health & beauty treatments to guests. As part of the role you will host a blend of guests & leisure visitors.
What Do We Expect From You…
* Provide a warm welcome to guests and professionally converse with them to ensure that they are at ease.
* Maintain up to date knowledge of products and services to promote and answer guest queries
* Provide a range of beauty treatments for members, hotel guests and visitors and administer treatments in a professional, friendly manner regardless of gender.
* Maximise opportunities for upselling, including retail products, to contribute to departmental profitability.
* Upsell products and services of the Spa and wider Hotel
* Proactively secure bookings into the booking system and confirm details with guests as necessary
* Maintain, monitor and order stock, with accurate record keeping within the relevant system
* Maintain cleanliness of the salon at all times.
* Foster an environment of teamwork and collaboration within the Spa and wider Hotel
* Use effective communication skills within the Spa and wider Hotel
* Report immediately any inappropriate guest behaviour.
* Ensure all areas of the salon fully comply with all relevant Health & Safety regulations.
* Complete closing duties as required including cash handling/banking in line with policy.
* Undertake regular training and development as necessary
* Report any maintenance or security issues to supervisors
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