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Service Management Specialist, warrington, cheshire
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Client:
Explore Group
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Role Overview:
As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.
Key Responsibilities:
* Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
* Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues.
* Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management.
* Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
* Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.
Key Requirements:
* Proven experience in Service Management, IT Operations, or Risk Management.
* Strong background in Incident, Problem, and Change Management.
* Experience leading service stability and risk mitigation initiatives.
* Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
* Ability to work in a fast-paced environment and drive results within tight timeframes.
The role:
* Up to £850 per day
* Hybrid in Manchester
* ASAP Start
* 3 month rolling contract
* Inside IR35
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