Salary: £65,000 - 75,000 per year Requirements: Proven experience as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus. A strategic mindset – able to zoom out to see the bigger picture while also obsessing over detail. Confident collaborator who thrives working with tech teams. Someone ambitious who’s excited by the chance to build something new, not just iterate. Responsibilities: Lead the design of seamless digital journeys, reducing the need for human interaction. Collaborate with product, engineering, and wider stakeholders to bring concepts to life. Translate complex processes into clear, user-friendly solutions. Deliver high-quality UI design with a strong sense of craft. Contribute to design standards and champion best practices across the business. Apply strategic thinking to ensure our design vision supports business goals while improving user experience. Shape native app experiences and multi-channel interactions that keep consistency across platforms. Technologies: Support UX UI Design More: We are on a mission to completely transform the way processes are delivered, moving from a heavily call-center-led industry to a truly digital one. This is a rare opportunity to be at the forefront of realigning an entire sector, working on a career-defining project that will shape how people experience financial support. With benefits like hybrid working, a learning and development budget, and generous vacation days, we provide an exciting environment for those looking to make a significant impact. last updated 11 week of 2026